Terms and Conditions of Entry
Tickets are issued on behalf of Roadrunner Events Ltd and are subject to the following terms and conditions, as well as any additional rules displayed on the event premises. By purchasing or possessing a ticket, you agree to the conditions outlined below:
General Entry Terms
- Tickets are issued subject to the rules and regulations of the site owners, operators, and management.
- Every person entering the event site must hold a valid ticket, in accordance with licensing requirements.
- Ticket holders must check tickets carefully prior to arrival; errors may not be corrected on the day.
- Roadrunner Events Ltd reserves the right to refuse entry or remove individuals causing damage, harm, or breaching these conditions.
- All attendees and their belongings may be searched upon entry. Refusal to comply may result in denial of admission.
- Refunds are only issued in the event of a full event cancellation.
- Lost or damaged tickets/wristbands will not be reissued.
- Full Festival ticket holders will receive a wristband allowing re-entry to the site.
- Tickets must not be used for resale, promotions, or competitions without written consent. Misuse may result in refusal of entry.
- Entry is at the ticket holder’s own risk. Roadrunner Events Ltd accepts no liability for personal injury, loss, or damage to property or vehicles.
- Camping is only permitted in designated areas. Camping is included with Full Festival tickets, which must be purchased in advance. A separate ticket is required for caravans, campervans, motorhomes, and similar vehicles.
- Ticket holders consent to the use of their image in connection with event media, including filming by security or police for safety purposes.
- Professional recording or photography equipment is prohibited without prior written consent from Roadrunner Events Ltd.
- Roadrunner Events Ltd reserves the right to change or cancel any advertised acts or attractions.
Adverse Weather Conditions:
All our events are outdoor events and will go ahead in most weather conditions, including rain. However, in the case of severe or adverse weather (such as thunderstorms or high winds), we reserve the right to delay, pause, or modify the event schedule to ensure the safety of all attendees, crew, and performers. Safety is always our top priority.
Tickets are non-refundable due to weather-related disruptions. We strongly advise attendees to come prepared for changing weather conditions and to consider purchasing refund protection when booking, in case of unforeseen circumstances.
In the unlikely event that the festival is cancelled due to extreme weather, we will communicate this via official channels and outline any next steps at that time.
- Neither Roadrunner Events Ltd nor the venue is responsible for lost or stolen items.
- Under 18s must be accompanied by a responsible adult (18+). No unaccompanied under 18s are allowed.
- The event takes place outdoors. Please dress appropriately for all weather conditions.
- Strobe lighting may be used throughout the event.
- Well behaved dogs on a lead are welcome.
- No unauthorised trading is permitted.
- Illegal substances are strictly prohibited. Possession may lead to prosecution.
- WARNING: Prolonged exposure to loud music may cause hearing damage.
- Glass bottles are not permitted. Alcohol may only be brought into camping areas by Full Festival ticket holders. Day ticket holders may not bring alcohol.
- Alcohol sales are strictly for over-18s. The Challenge 25 scheme is in place. Valid ID includes a passport, driving licence, or PASS-approved ID card. More info: www.pass-scheme.org.uk
- Gas BBQs, open fires, and unsecured gas cylinders are not permitted. Disposable BBQs are allowed only in designated areas, and may be confiscated if used irresponsibly.
- Prohibited items include (but are not limited to): fireworks, generators, glass containers, smoke canisters, Chinese lanterns, laser pens, offensive or illegal items, and potential weapons. Entry may be refused if such items are found.
- Anti-social or dangerous behaviour will result in immediate removal without refund.
- Smoking is prohibited in enclosed areas and the mosh pit.
- Children remain the responsibility of their accompanying adult and must be supervised at all times.
- Medical services are provided by a third-party contractor and are not the responsibility of Roadrunner Events Ltd.
- Holding a ticket confirms acceptance of these terms and a commitment to follow them. Breaches may result in ticket cancellation without refund.
- Accessibility needs must be discussed with the box office prior to the event to ensure necessary arrangements.
- Electric Hook-Ups (EHU) are available in limited quantities at an additional cost. Unused nights are non-refundable.
- Full Festival tickets allow up to 3 nights on-site. This is complimentary and non-refundable. Early Thursday entry requires a separately purchased ticket.
- Please dispose of litter in the red bins provided. Tents and belongings must be taken home.
- Additional nights beyond the 3-night stay must be booked directly with the showground.
- Day ticket holders must leave the site by 00:00 (Woodshrop) / 22:00 (Camp Severn) when gates close.
Campervans, Caravans & Motorhomes
These terms apply to all purpose-built portable living accommodations that can be driven or towed.
- Standard pitch size is 6m x 8m. Be respectful of your neighbours.
- Towing vehicles must remain with the caravan on the pitch for the duration of the festival.
- No vehicle movement is allowed during festival hours:
- Avonstock: 11:00 – 22:00 (Saturday)
- A 3m clear gap must be maintained between vehicles, as directed by campsite stewards and the fire officer. One unit per pitch only.
- Tents may not be pitched behind or beside vehicles unless an additional pitch is purchased.
- Tents or vehicles are not permitted in fire lanes or safety zones.
- No trading is allowed from any camping area vehicle.
- Sound systems or audio equipment are not permitted in the campervan or caravan areas.
- Well-behaved dogs are welcome but must be on a lead. Owners must clean up after them.
- Glass bottles are not allowed. Alcohol may be consumed in camping areas only.
- Prohibited items include: fireworks, generators, glass, smoke canisters, Chinese lanterns, laser pens, offensive or illegal items. Entry may be refused.
- All wastewater, including toilet and shower waste, must be emptied into designated Elsan points. Dumping waste elsewhere is illegal.
- No open fires are permitted. Small BBQs may be used within your pitch and must be at least 3m from any vehicle.
Pitches must be vacated by:
Remaining vehicles or items will be removed.
Failure to comply with these terms may result in removal from site and confiscation of wristbands/tickets.